TOC Careers

 

Phone Coordinator- 2 Openings (Oak Ridge and West Knoxville)

Essential Job Responsibilities:

  1. Answers phones with excellent customer service and efficiency while utilizing the standard TOC greeting.
  2. Triages non-appointment calls to appropriate areas.
  3. Schedules appointments by phone or other outside services.
  4. Ensures that updates (e.g., cancellations or additions) are input daily into practice management system.
  5. Communicates, as needed, any patient concerns/issues with Clinic Director.
  6. Uses customer service principles and techniques to deal with patients calmly and pleasantly.
  7. Works with Physician Coordinator for any questions regarding difficult scheduling requests.
  8. Mail coordination both incoming and outgoing.
  9. Sorting of incoming, electronic faxes.
  10. Other duties as assigned.

 

Education: High school diploma.

Experience: Minimum one year of experience.

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