Now accepting appointments for physicians and physical therapy.

Schedule Your Telemedicine Appointment

To begin using Telemedicine, call us at (865) 524-5365 or complete the form below.

Telemedicine Steps

Step 1

Open Email

ortholive_pic_1-183x300 Telemedicine  knoxville orthopedic clinicOpen the email that you received regarding your new scheduled appointment.

Step 2

Copy Password

ortholive_pic_2-183x300 Telemedicine  knoxville orthopedic clinicCopy the password that you received in the email to use when prompted when logging into the OrthoLive App.

Step 3

Click Link to Download App

ortholive_pic_3-183x300 Telemedicine  knoxville orthopedic clinicClick on the link that applies to your mobile device to download the OrthoLive App.

Step 4

Open App

ortholive_pic_4-183x300 Telemedicine  knoxville orthopedic clinicAfter you have installed the OrthoLive App click on the open button to launch.

Step 5

Enter Username and Temporary Password

ortholive_pic_5-183x300 Telemedicine  knoxville orthopedic clinicUse your email address as your username and paste the temporary password that you copied from your email.

Step 6

Setting Password

ortholive_pic_6-183x300 Telemedicine  knoxville orthopedic clinicPlease change your password using the criteria listed:
1 – Upper case character
1 – Special character
1 – Lower case character
1 – Number

Step 7

Click on “Waiting Room”

ortholive_pic_7-183x300 Telemedicine  knoxville orthopedic clinic2 Minutes before your appointment click on waiting room.

Step 8

Agree to Consent Form

ortholive_pic_8-183x300 Telemedicine  knoxville orthopedic clinicWhen shown the consent form check all boxes and click “Agree”.

Step 9

Wait for Provider in Virtual Waiting Room

ortholive_pic_9-183x300 Telemedicine  knoxville orthopedic clinicYour video conference is now in waiting and your provider will arrive shortly.

Upload Your Medical Images

Use the secure form below to safely upload your medical images.

blue_mmi Telemedicine  knoxville orthopedic clinic

Frequently Asked Questions


Q: What is Telemedicine?
A: Telemedicine is the delivery of healthcare using modern communication methods. Tennessee Orthopaedic Clinics has partnered with OrthoLive to offer this service using HIPAA-compliant secure video chat.

Q: Will my insurance pay for a Telemedicine appointment?
A: Yes, all insurances, including Medicare and Medicaid, now cover Telemedicine visit options to encourage social distancing without interrupting needed care.

Q: How do I schedule a Telemedicine appointment?
A: Currently, patients call our Scheduling Department to schedule a Telemedicine visit. Our online scheduling platform does not offer this option at this time.

Q: Is there an extra cost for a Telemedicine appointment?
A: No, there is not an extra cost. We bill insurance using the same codes as an in-person visit.

Q: I have never been to a doctor with TOC. Can I schedule a Telemedicine appointment for my first appointment?
A: Please call our Scheduling Department to determine if you are eligible to use the telemedicine option.

Q: What kind of device do I need to participate in a Telemedicine appointment?
A: The concept behind Telemedicine is for your doctor to see you and your injury, and discuss treatment options. You must use a device that can make phone calls, has video capabilities, a microphone and audio. Your mobile phone, either iOS or Android, your computer or iPad are all acceptable methods.

Q: Will I need Wifi?
A: WiFi is not required, however, it is highly recommended because you need the ability to connect to the internet. If you do not have WiFi, you need a mobile device with LTE, 4G or 3G service.

Q: What type of treatments are provided?
A: Your TOC provider can order testing such as MRI, CT, Electrodiagnostic studies (EMG/NCS) and X-rays. Treatments including injections, physical or hand therapy, prescription medications and bracing can also be ordered.

Q: How long will my visit last?
A: Typically, you can expect your visit to last 10 minutes or less.

Contact Us

If you are experiencing difficulty downloading the app or accessing your account, please email us at [email protected].