Tennessee Orthopaedic Clinics’ Featured Employee October 2013

by | Oct 27, 2013 | News

Providing the best patient care is our focus, but we can’t accomplish that goal without our amazing staff. When we hear about one of our team members going the extra mile, we have to share it!
Recently, we received feedback from a patient who was amazed by Medical Assistant Dana Ricketts’ conscientious care and attitude. “Dana did everything she could to make sure I was taken care of and all my questions were answered. She even called me after 5pm to make sure my surgery went well and I didn’t need anything.”
Digging a little further, we found many folks who had some great things to say about Dana. Dr. Michael Casey remarked, “Dana demonstrates the true essence of TOC in her dedication, patient care, and superior work ethic.”
And it seems her quality character is demonstrated in friendships as well. Friend & colleague, Denise Saah, recalls how she and Dana have experienced everything from weddings and babies to middle school and college. She recalls a poignant moment when on September 11, 2001 she realized how thankful she was to have such an amazing friend.
Clinic Director, Jeff McPherson, says, “Dana is a model employee. She is friendly and caring to the patients and works to ensure the physicians have everything possible to provide superior care, and all the other staff members’ enjoy working with her.”
Dana Ricketts truly demonstrates the professionalism, loyalty and character that TOC celebrates. Congratulations Dana! We are proud to have you on our team!