COVID-19: Tennessee Orthopaedic Clinics’ Protocols and FAQs

COVID-19 Updates

(Updated: March 22, 2020 at 9:06PM)

We have implemented a Patients Only policy. Unless assistance is needed, family members and friends are not allowed in the clinic and are asked to wait in their vehicles.

Many of our patients are eligible to use our new Telemedicine service. Instead of a clinic visit, patients can have a consultation with their doctor via video chat. Please contact our scheduling department to see if this is an option for you. 865-524-5365

A new Prescreening process begins at TOC at Parkwest, Fort Sanders Regional, TOC at Oak Ridge and Dr. Randy Robbins office. You will be checked for:

  • A temperature of 100 or higher
  • Dry Cough
  • Illness
  • Travel to a high risk area within the last 14 days

You must reschedule your appointment if any of these apply to you.

TOC at Fort Sanders Regional Patients
Patients MUST arrive at The Center for Advanced Medicine via the main entrance on Clinch Avenue. At the Valet Parking circle, a TOC Staff member will prescreen each patient before entering the building.

Based on Departments of Health and CMS guidelines, we are postponing surgeries and scheduling them further out. All affected patients will be contacted to reschedule as soon as restrictions are lifted.

Please contact us with any questions or concerns. Scheduling and triage: (865) 524-5365 or email [email protected].

COVID-19 Updates

(Updated: March 20, 2020 at 8:39AM)

Due to recent developments regarding Covid-19 social distancing, TOC is implementing a new patient service called Telemedicine. This exciting, new approach to medicine is allowing many of our patients to have direct contact with their physician without the need for an office visit. For more information on Telemedicine, visit or call us at 865-524-5365.

If you are a patient with a schedule surgical procedure, we will contact you if it needs to be rescheduled.

Thank you for trusting us with your orthopedic care and please do not hesitate to contact us with any questions or concerns.

COVID-19 Updates

(Updated: March 19, 2020 at 2:15PM)

Tennessee Orthopaedic Clinics continues to monitor the Covid-19 situation, keeping the safety of staff and patients our top priority.

Currently, all clinic locations are open with normal business hours for all of our patients.

If you have any concerns or questions, please do not hesitate to call us at 865-524-5365 or 865-483-8478.  You may also email us at [email protected].

Frequently Asked Questions

(Updated: March 16, 2020 at 4:33PM)

Q: I have an appointment at Tennessee Orthopaedic Clinics and I am concerned about Covid-19. Should I cancel?
A: We are taking necessary precautions on behalf of our patients, staff and providers. Including:

  • Access to hand sanitizing stations and supplies
  • Encouraging all staff and providers to remain home if they are ill.
  • Screening all patients during the scheduling process (both online, via phone scheduling and at check in) to ask about recent illness, exposure and travel history
  • Our Chief Medical Officer is in constant communication with local and federal organizations to ensure TOC is following the most up to date recommended procedures.
  • To reduce any unnecessary exposure, please plan to come to your appointment alone or limit the number of people attending should you need assistance.

Currently, there is no need to cancel your appointment unless you are experiencing the following:

  • Feeling ill
  • Running a temperature over 100.4 degrees Fahrenheit
  • Have a dry cough or shortness of breath
  • Have been out of the country or been on a cruise ship in the last 14 days
  • Had close contact or live with a person that has been out of the country or in a state considered a high-risk area, or been on a cruise ship in the last 14 days and/or diagnosed or suspected to have Covid-19


Q: I have some of the symptoms or situations listed above, what should I do?
A: Call your primary care provider for guidance and then contact us to reschedule your appointment. You can reach our scheduling department at either 865-690-4861 or 865-524-5365 or email us at [email protected].


Q: I have surgery scheduled with a TOC surgeon; will I have to reschedule it?
A: TOC is in constant contact with our hospital and surgery center partners. There is currently no plan to stop procedures/tests/elective surgical cases at any of these facilities. However, as we continue to monitor the situation, this scenario may change, and we will modify our plans and communicate any scheduling changes to our patients.

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